Registered Nurse - Patient Navigator

Lehigh Valley Health Network is seeking a Registered Nurse - Patient Navigator to serve as a primary point of contact for patients, family members, and referring physicians. This full-time position is based in the LVPG-L Infusion department and focuses on decreasing fragmentation of care, coordinating services, and serving as a clinical liaison for new and existing patients.

Clinical Setting

Lehigh Valley Health Network is a nationally recognized health system with multiple hospital locations. This position is located at Lehigh Valley Hospital - Cedar Crest, 1501 N Cedar Crest Blvd, Allentown, PA 18104.

Schedule

• Full-time, Monday through Friday
• Day shift: 0800-1630

Responsibilities

• Help patients and family members navigate their medical care by identifying and solving treatment-related problems
• Assess and monitor continuity of care, expedite service delivery, and coordinate care to facilitate patient progress
• Collaborate with the patient's medical team for follow-up and monitor patient progress
• Participate in the development, implementation, and review of quality metrics
• Develop and implement patient education materials
• Identify appropriate indicators to monitor and track patients in conjunction with marketing, patient data advertising campaigns, and patient referral outcomes
• Compile data, track outcomes, and make recommendations for process improvement
• Identify and report quality issues to improve efficiency
• Engage in quality assessment, utilization review, risk management, and infection control
• Function as a clinical liaison for new and existing patients using approved criteria and direct clinical experience
• Provide referrals and support for follow-up care for patients who are uninsured or underinsured

Required Qualifications

• Specialized Diploma in Nursing
• Minimum 2 years of experience working as a Registered Nurse
• Active RN license in Pennsylvania (required upon hire)
• Ability to maintain confidentiality of records and information
• Knowledge of patient education techniques and principles
• Knowledge of community resources and how to access them effectively and efficiently
• Demonstrated skills and knowledge in obesity management theories, practices, and techniques
• Proficiency in Microsoft Office applications
• Skilled in both medical and psycho-social assessment

Preferred Qualifications

• Bachelor's Degree in Nursing

Physical Demands

• Lift and carry up to 25 lbs
• Frequent sitting and standing
• Frequent keyboard use
• Patient care providers may be required to perform activities specific to their role, including kneeling, bending, squatting, and performing CPR