Phlebotomy Patient Care Technician I

We are seeking a Phlebotomy Patient Care Technician I to join our laboratory team in a fast-paced clinical environment. In this role, you will perform phlebotomy procedures for both inpatients and outpatients, collect and process patient specimens, and support laboratory operations.

Responsibilities

• Perform venipuncture, fingerstick, and heelstick phlebotomy procedures including blood cultures, newborn screens, d-xylose and glucose tolerance tests, and other procedures as outlined in the Central Receiving and Processing manual
• Transport patient samples to the laboratory immediately after collection using approved methods (physical transport or tube station) before collecting the next patient
• Maintain the Kanban system by using the approved phlebotomy tray or cart and restocking per policy
• Answer telephone calls in a courteous and friendly manner; transfer calls, issue results, search for test information, and process test requests
• Manage phone calls in the Call Center and Defect processing lines; log into the phone system when assigned and utilize auxiliary modes as needed
• Participate in proficiency testing programs to validate competency as required
• Investigate complaints and troubleshoot instrumentation and process problems

Required Qualifications

• High school diploma or GED

Preferred Qualifications

• One year of phlebotomist experience