Patient Care Technician - Telemetry

As a Patient Care Technician (PCT) in Telemetry, you will provide essential support to the nursing team and patients across hospital units and departments. This on-site position involves assisting with direct patient care, maintaining a clean and organized unit, managing supplies, and supporting administrative functions. You may care for infants, children, adolescents, adults, and geriatric patients.

Responsibilities

Patient Care

• Maintain department cleanliness and follow procedures for cleanup after treatments
• Assist with patient transfers, including those with weight-bearing restrictions or motor impairments
• Assist patients with wheelchair transfers as needed
• Assist patients with donning and doffing compression garments
• Observe patients for skin integrity issues and report problems to supervising clinicians
• Assist with removal of catheters and IVs and assist with phlebotomy within scope of practice
• Prioritize and problem-solve to meet changes in patient status and condition
• Collaborate with physicians and healthcare professionals to ensure appropriate staffing patterns
• Quickly and accurately assess patient care needs
• Serve as a resource to other staff and assist physicians with EMR order entry as needed
• Assist with dressing removal as assigned by supervising clinician
• Assist patients with activities of daily living, including toileting
• Assist patients with mobility and therapeutic exercises under clinician direction
• Follow all safety guidelines for isolation precautions and bloodborne pathogen policies

Discharge Support (if assigned to discharge unit)

• Assist patients in and out of vehicles as needed
• Support and reinforce discharge instructions
• Collaborate with interdisciplinary team and community agencies
• Use the EMR for documentation and communication
• Assist with securing durable medical equipment (DME) as necessary

Administrative

• Answer, evaluate, and prioritize incoming administrative telephone calls
• Communicate effectively with callers to obtain complete and accurate information
• Assist in orientation and training of new PCT staff
• Work to ensure best practice among colleagues
• Maintain unit documents and charts
• Copy charts as requested
• Assist charge nurse with clerical duties
• Document objective patient data and care provided
• Document reporting of abnormal findings to supervising clinician

Required Qualifications

• High school diploma or GED
• Current, unrestricted CNA or LNA license in Arizona
• Basic Life Support (BLS) certification
• If you do not have an Arizona LNA license: Fingerprint Clearance Card application number required upon hire, with clearance card required within 90 days of hire date
• Competency in using computers and basic software programs

Additional Information

This position is on-site only. You will work under the supervision of the charge nurse, clinical manager, and/or director. You must follow all Northern Arizona Healthcare policies and procedures and perform duties within the scope of practice of a PCT.

If assigned to the Float/Flex Pool, you may be asked to work on any unit in the hospital that needs a PCT, change departments during a shift, or work as a Patient Safety Attendant based on organizational need. Call will be required for Float/Flex Pool positions.