Patient Care Technician (PCT) | NICU

Avera McKennan Hospital is seeking a Patient Care Technician (PCT) to join the Neonatal Intensive Care Unit (NICU). In this role, you will provide routine patient care and support services under the direction of nurses and physicians, ensuring the highest quality of care for our most vulnerable patients.

Clinical Setting

You will work in the NICU at Avera McKennan Hospital, a multidisciplinary environment focused on providing compassionate care to neonatal patients and their families.

Responsibilities

• Provide safe and direct patient care including positioning, bathing, and attending to other care needs
• Respond promptly to patient call lights and special requests
• Properly handle and account for patient valuables and personal items
• Greet visitors, answer inquiries, direct and assist them, and relay messages
• Assist with patient gifts, flowers, and mail
• Ambulate patients and assist them in and out of wheelchairs
• Measure intakes and outputs
• Collect specimens and transport patients as needed
• Answer telephones, operate paging systems, and direct traffic during emergencies
• Prepare requisitions for diagnostic and therapeutic services and coordinate appointments with respective departments
• Make outpatient appointments for discharging patients
• Requisition supplies and equipment and prepare related maintenance and repair forms
• Request services such as chaplain, social services, and pastoral care as directed
• Perform clerical duties related to admissions, discharges, transfers, and chart preparation
• Manage interdepartmental and patient mail
• Maintain patient rooms in an orderly condition, change bed linens, and perform routine cleaning tasks
• Enter diet information into the computer system and pass meal trays
• Feed patients and attend to other care needs

Schedule

• Regular full-time position
• Six 12-hour shifts every 2 weeks
• Rotating days and nights: 6:00 AM to 6:30 PM or 6:00 PM to 6:30 AM
• Every third weekend and holiday rotation (weekends include Friday, Saturday, and Sunday)

Compensation

• Pay range: $18.00 to $23.50 per hour (actual rate dependent upon experience)

Required Qualifications

• Minimum age 16
• Ability to work the specified hours
• Visual acuity adequate to perform position duties
• Ability to communicate effectively with others, hear, understand, and distinguish speech and other sounds

Education and Certification

• High school diploma or general education degree (GED)
• Certified Nurse Aide (CNA) certification from a licensing board (preferred)

Benefits

• Paid time off (PTO) available on day 1 for eligible hires
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship

Expectations and Standards

• Commitment to applying Avera's mission, vision, core values, and social principles
• Promotion of Avera's values of compassion, hospitality, and stewardship
• Uphold standards of Communication, Attitude, Responsiveness, and Engagement (CARE)
• Maintain patient confidentiality
• Work effectively in a team environment
• Comply with safety principles, laws, regulations, and standards associated with CMS, The Joint Commission, DHHS, and OSHA as applicable