Patient Care Technician - Carilion Franklin Memorial Hospital

Carilion Franklin Memorial Hospital is seeking a Patient Care Technician to join the patient care team at our Rocky Mount facility. In this role, you will provide essential nursing support and basic clinical services that contribute directly to patient safety, comfort, and care quality across multiple patient populations.

As a Patient Care Technician, you will work collaboratively with nurses and the interdisciplinary healthcare team to deliver compassionate, patient-centered care. This position offers an excellent opportunity to begin or advance your healthcare career in a setting known for clinical excellence and commitment to professional development.

Clinical Setting

You will work at Carilion Franklin Memorial Hospital, located at 180 Floyd Ave in Rocky Mount. You may be required to support multiple nursing units within the facility and will interact regularly with unit staff, patients, physicians, families, visitors, management, ancillary departments, and the general public.

Responsibilities

• Provide basic nursing care including taking blood pressure, checking oxygen levels and temperature, and assisting patients with bathing, meals, toileting, ambulation, and other activities of daily living
• Provide one-on-one care for patients on suicide or safety precautions
• Perform advanced technical skills as appropriate for specified age groups according to established standards
• Document and report patient observations to licensed nursing staff
• Transport patients, supplies, specimens, and equipment within the facility
• Demonstrate competent knowledge of the electronic medical record (EMR) and assist with chart audits
• Review medical records for outstanding orders and notify nurses of stat orders and medication changes
• Process and clean equipment between patients and maintain general office equipment
• Lead streamlined admission, transfer, and discharge processes with focus on patient experience
• Welcome and assist patients and visitors; serve as the face of the unit and model service excellence
• Answer phones with excellent telephone etiquette and route calls appropriately
• Monitor cleanliness of waiting and break rooms and perform safety and environmental rounds
• Participate in the sitter process when competencies are appropriate
• Assist with maintaining regulatory compliance including refrigerator monitoring, glucose meter checks, equipment room storage, and code cart checks
• May perform phlebotomy, nonsterile wound care dressings, saline lock replacement and removal, and colostomy bag changes as competency appropriate
• Order department and unit supplies and equipment and maintain organized stock
• Contribute to performance improvement activities and participate in obtaining desired service line and departmental outcomes
• Participate in unit quality surveillance activities, shared governance, and organizational committees
• May lead unit huddles and participate in interdepartmental patient rounds
• Provide support for department and unit staff scheduling, including covering lunch assignments

Schedule and Employment

• Full-time position
• Day/Evening shift
• Successful candidates must be able to attend required orientation classes during daytime hours, Monday through Friday, from 8 am to 5 pm for the first two weeks. These classes are mandatory.

Physical Demands and Work Environment

• Work is performed in a patient care environment that is often fast-paced, requiring prioritization and time management skills
• Physical requirements include lifting, prolonged periods of standing, bending, pushing, pulling, reaching, and walking
• May be exposed to infectious diseases, biohazardous materials, regulated medical wastes, and combative patients
• Prolonged periods of sitting, visualizing computer screens, and using keyboards may be necessary
• Must maintain patient, staff, and customer confidentiality

Required Qualifications

• High school diploma or equivalent education
• Effective interpersonal, communication, and teamwork skills
• Must successfully complete orientation and competency validation for the position
• AHA BLS-HCP certification required within 6 months of hire
• If assigned to a critical access facility, Certified Nursing Assistant (CNA) certification is required

Preferred Qualifications

• Previous experience in direct patient care
• Certified Nursing Assistant (CNA) certification

Compensation and Benefits

• Compensation range: $17.39 - $24.35 per hour
• Employee pay is based on qualifications, credentials, education, and prior work experience
• Eligible for sign-on bonus
• Comprehensive medical, dental, and vision benefits
• Employer-funded pension plan, vested after five years (Voluntary 403B)
• Paid time off accrued from day one
• Onsite fitness studios and discounts to Carilion Wellness centers
• Access to health and wellness app (Personify Health)
• Childcare discounts
• Continued education and training opportunities

Contact Information

Recruiter: Deidre Wilkes

Recruiter Email: dawilkes@carilionclinic.org

HR Service Center: 1-800-599-2537

Requisition Number: R163026