LPN Licensed Practical Nurse

This full-time position provides clinical and administrative support in a primary care or urgent care setting in Nitro, West Virginia. As a Licensed Practical Nurse, you will work days and assist healthcare providers in delivering patient care while managing patient flow, registration, discharge, and related clinical duties.

Responsibilities

Clinical Care

• Perform vital signs and document medications and drug allergies
• Triage patients based on subjective data
• Collect and prepare specimens for reference lab testing, including venipuncture of adults and children
• Perform point-of-service laboratory testing and quality control procedures
• Perform electrocardiograms and assist with stress testing
• Administer PO, IM, Sub Q, and ID medications as delegated with provider verification of the "five R's"
• Obtain IV access and provide plain fluid infusion
• Perform audiograms, pulmonary function testing, drug screen collections, and nebulizer treatments
• Prepare patients, exam rooms, and equipment for examinations and procedures
• Assist physicians during patient visits and with procedures such as laceration repair, wound dressings, sigmoidoscopies, and other minor procedures
• Gather and document pertinent information in patient records

Administrative and Patient Support

• Greet and register patients using appropriate PC software
• Explain payment policy and insurance coverage prior to registration
• Obtain insurance information and pre-certification when applicable
• Discharge patients from the facility, document charges and payments, and maintain accurate financial data
• Schedule patient appointments
• Transcribe orders legibly and accurately using knowledge of policy, procedures, and legal documentation
• Handle billing, collection, refunding, and communications regarding patient accounts
• Prepare and maintain accurate records for daily summary logs, charges, payments, balances due, statistical reports, billing claims, and daily deposit transactions
• Answer telephones and furnish information according to policy
• Retrieve, photocopy, and file medical records; prepare, review, and process records for completeness and accuracy
• Distribute mail and interdepartmental correspondence
• Communicate information to patients as directed by the provider
• Instruct patients in necessary preparation for diagnostic and therapeutic regimens
• Function as a liaison between provider, patient, and staff to expedite patient flow, quality care, appointment and test scheduling, and referrals
• Sort diagnostic test results by established parameters

General Duties

• Assist with ordering and maintenance of inventory
• Obtain, maintain, and transport equipment, supplies, and specimens
• Orient new staff to the LPN role
• Maintain patient confidentiality
• Maintain and document all applicable required education
• Demonstrate positive customer service and co-worker relations
• Comply with attendance policy
• Participate in continuous quality improvement activities
• Perform work in a cost-effective manner
• Work overtime, various shifts, and on-call situations as needed per departmental scheduling policies
• Follow organizational and departmental policies and procedures

Behavioral and Communication Expectations

• Communicate effectively at all levels with correct verbal communication and non-verbal agreement
• Pass information in a correct and timely manner
• Use appropriate language without profanity
• Be open to new ideas and situations
• Demonstrate positive customer service and co-worker relations
• Show tact, patience, and courtesy in all contacts
• Greet people with "Good (morning, afternoon, or evening). How may I help you?"
• Make eye contact and smile
• Use a friendly tone of voice
• Be patient with patients and provide timely and complete explanations
• Be kind and ensure patients feel important
• Be thoughtful of patient needs
• Do not complain about work within hearing range of patients or customers
• Adjust work speed for peak periods and slack times
• Engage in problem-solving on a day-to-day basis
• Complete work assignments on time
• Seek help to deal with problems
• Work with care providers and co-workers to provide smooth and efficient delivery of patient care and services
• Work the hours necessary to meet patients' needs
• Answer to own decisions and work

Required Qualifications

• Active Licensed Practical Nurse (LPN) license
• Basic Life Support (BLS) certification (must be obtained within 30 days of hire)
• Completed course in pharmacology
• Post-high school diploma or certificate program with completion of a pharmacology class

Schedule

• Full-time regular position (1.0 FTE)
• Days shift
• Location: Nitro, West Virginia